Operations Coordinator responsible for assisting the Client Operations Manager with projects, monitoring fieldwork, reporting, and invoicing clients.
About the role
- Operations Team Member operating cremation processes for pet aftercare service. Supporting pet parents and veterinary professionals with dignity, compassion, and care in a close-knit team environment.
Responsibilities
- Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
- Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
- Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
- Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
- Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
- Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
- Other duties as assigned.
Requirements
- High school diploma or equivalent
- Minimum of 12 months experience in a service industry
- Valid Driver License may be required
- Passion for Pets - Caring, patient, kind, and empathetic.
- Customer Focus - Prioritize quality, safety, and ethics.
- Problem Solving – Developing Solutions and Quick Thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment, e.g., OSHA
- Strong attention to detail.
Benefits
- Employee referral program – bring great people into our family and earn rewards
- Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
- Company-paid Life, AD&D and LTD insurance for all full-time employees.
- Critical Illness, Accident, and Pet Insurance available as voluntary benefits
- 401(k) with employer match – we invest in your future
- Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
- Tuition assistance – up to $2,000 for approved education courses
- Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
- Established Talent Management practices allows our employees to thrive and grow while in our employ
- Employee wellness and support programs accessible in an established Employee Assistance Program
- Paid holidays and PTO so you can rest, recharge, and enjoy time with family
- Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
- Opportunity to do something meaningful with your life - Support others in their time of need.
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