Process Improvement Lead responsible for optimizing business processes at Byline Bank. Working with cross-functional teams to deliver measurable improvements in operational excellence.
Responsibilities
Identify, evaluate, and prioritize process improvement opportunities across business units
Lead process mapping, analysis, and redesign initiatives to eliminate inefficiencies and enhance performance
Facilitate workshops and working sessions with stakeholders to gather requirements and build consensus
Develop and implement process improvement plans, including documentation, training, and change management support
Monitor and report on process improvement outcomes, ensuring alignment with organizational goals and KPIs
Collaborate with Data & Reporting Analysts to quantify impact and track benefits realization
Integrate AI capabilities, including chatbots, and document processors, into business processes
Support transformation projects by providing process expertise and integrating improvements into broader initiatives
Promote a culture of continuous improvement by sharing best practices and encouraging innovation
Prepare executive-level presentations and reports for the Office of Operational Excellence and Transformation
Requirements
Bachelor’s degree in Finance, Operations, Management, or a related field
5+ years of experience in process improvement, business analysis, or operational excellence, preferably in financial services
Financial or accounting acumen; audit experience plus
Strong analytical and problem-solving skills, process mapping and redesign experience
Proficiency in Visio, Excel, data analysis/reporting tools
Familiarity with core business systems (Salesforce, FIS, nCino) and emerging AI technologies
Excellent communication, facilitation, and stakeholder management skills
Experience driving change and delivering results in cross-functional, matrixed environments
Proven ability to implement measurable process improvements
Knowledge of process improvement methodologies and best practices
Collaborative, adaptable, and thrives in dynamic environments
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