Key Account Manager focusing on growth and new business for Castrol’s Industrial Lubricants. Responsible for customer relationships and sales metrics across California, Nevada, and Arizona.
About the role
- VIP Account Manager at Triumph responsible for managing elite customer relationships and delivering high-touch support. Collaborating with product and engineering teams to ensure VIP needs are met.
Responsibilities
- Serve as the primary point of contact for 50+ high-value VIP customers, delivering white-glove, personalized support across channels (chat, email, phone, messaging apps).
- Manage VIP value levers including bonus requests, loyalty incentives, promotional offers, and bespoke experiences.
- Deepen customer loyalty through high-touch relationship management: hospitality-style touches, proactive outreach, and tailored recommendations.
- Collect, synthesize, and prioritize VIP feedback on product features and game mechanics; partner with product and engineering teams.
- Use dashboards and reporting tools to monitor VIP performance including revenue, activity, retention, bonus utilization, satisfaction.
Requirements
- 3+ years of experience in high-touch customer-facing roles such as VIP account management, customer success, concierge, or casino account management.
- Proven ability to manage a portfolio of high-value accounts and drive measurable outcomes in revenue, retention, or engagement.
- Comfortable providing 24/7 style coverage for your VIP portfolio, including occasional evenings, weekends, and holidays.
- Strong customer empathy and service mindset with a track record of handling difficult or high-stakes conversations.
- Proficiency with dashboards, CRM and customer support tools.
- Ownership mentality and bias for action.
- Alignment with gaming, sports, collectibles, or casino-style experiences and a genuine interest in the product and community you support.
Benefits
- High Growth: Contribute to a fast-growing Operations team working to fuel one of the most rapidly growing TCG apps.
- High Agency: Growing, high-impact Operations team that is scaling rapidly with significant opportunity for leadership and growth.
- High Energy: Passionate team who are proud of our work and velocity (16x year over year growth).
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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