Inside Sales Representative responsible for managing customer accounts and sales processes in the plastics sector. Collaborating with the sales team and ensuring smooth order processing for customer satisfaction.
About the role
- Inside Sales and Order Planning Specialist at eagleyard Photonics, managing sales processes and logistics for high-performance laser diodes. Engaging with international customers and overseeing order planning.
Responsibilities
- Assist and independently prepare quotations and order confirmations
- Take responsibility for coordinating quotations with customers in the scientific market
- Follow up on quotations during the acquisition/sales phase
- Provide information services and delivery tracking for customers and sales partners throughout the entire order processing lifecycle
- Telephone customer support (focus on logistical service, not technical support)
- Maintain customer and master data in the ERP and CRM systems
- Manage customer portals (eBuying / Supplier Self-Assessments)
- Support the logistics department with shipping matters as well as export and customs questions (national and international)
- General support of the sales team
Requirements
- Minimum: completed commercial or logistics-oriented vocational training (e.g., Industrial Clerk) or equivalent
- Proficient German and business-level English are required
- Relevant work experience in a comparable position is expected
- Knowledge of customs procedures and export handling is an advantage
- Excellent communication skills, both internal and external
- Independent, goal-oriented working style and strong team skills
- Good MS Office skills
- Experience with ERP/WaWi and CRM system(s) is desirable (e.g., SAGE, Salesforce, SAP)
- Previous exposure to the photonics industry is beneficial
Benefits
- Flexible working – We offer a flexitime model for flexible working hours and allow mobile/remote work on a day-by-day basis
- Part-time option – Prefer less than full-time? Start with 35 hours per week or reduce later
- Competitive compensation – Eagleyard offers market-based pay, adjusts salaries annually and pays voluntary year-end bonuses
- Secure employment – We expect to hire you on a permanent (open-ended) contract
- Vacation – 30 days of annual leave plus two additional days off on Dec 24 and Dec 31
- Development – We support your personal and professional development through seminars and training
- Onboarding – A thorough onboarding period with a buddy program and an onboarding day
- Team events – Two major team events per year plus smaller activities (table tennis tournaments, massages, barbecues) to strengthen our team culture
- Active break – Join our weekly fascia training with a fitness coach during working hours
- Occupational pension (bAV) – We support your company pension with a 20% employer contribution
- Corporate benefits – Benefit from exclusive discounts and offers via our partner program
- Company culture – Short decision-making paths, transparent communication, open doors and a first-name culture
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