Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
About the role
- Customer Service Manager for an E-Commerce company providing tent solutions. Handling inquiries from French-speaking customers through email and phone with a focus on customer satisfaction.
Responsibilities
- Provide individual support to our French-speaking customers
- Handle customer inquiries via email and phone
- Maintain strong customer relationships
- Process complaints and claims
- Ensure quality and provide post-purchase support
- Document and update data in IT systems
- Share information within the team about market trends and customer requests
Requirements
- Experience in customer contact and after-sales
- Fluent French and good German language skills
- Empathetic, reliable and friendly demeanor
- Strong communication skills and the ability to assert yourself
- Ability to create a trusting conversational atmosphere
- Work in a structured and dependable manner
- Ideally, initial experience with SAP
Benefits
- Financial contribution toward childcare (KITA)
- Subsidies for the DeutschlandTicket, company pension plan and sports program
- Subsidized meal options and bicycle leasing
- Online academy and individual training opportunities
- Hybrid mobile office
- EV charging stations for cars and bicycles
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free beverages and fruit (organic)
- Team events and after-work gatherings
- Tent rental available for employees
- Room for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Managing product service segments for global technology solutions at HPE, focusing on service requirements and performance metrics.
Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.
Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.
Customer Service Advisor responsible for handling customer inquiries for NHS Supply Chain contract. Ensuring high standard of service and support in Maidstone DC, full - time position.
Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
Customer Service Representative responsible for processing orders and assisting customers at Mouser Electronics. Providing high - quality service and maintaining positive customer relations.
Customer Support Specialist assisting customers in Greece through various channels. Role can be remote or on - site in Athens with provided training and support.
POS Support Specialist providing remote support for U - Haul applications and troubleshooting peripherals. Responsibilities include tier 1 issue resolution and user support for various devices.
Customer Service Representative assisting U - Haul customers inside and outside the center. Utilizing technology for managing rentals and providing exceptional service.