Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Customer Service Manager for an E-Commerce company providing tent solutions. Handling inquiries from French-speaking customers through email and phone with a focus on customer satisfaction.
Responsibilities
- Provide individual support to our French-speaking customers
- Handle customer inquiries via email and phone
- Maintain strong customer relationships
- Process complaints and claims
- Ensure quality and provide post-purchase support
- Document and update data in IT systems
- Share information within the team about market trends and customer requests
Requirements
- Experience in customer contact and after-sales
- Fluent French and good German language skills
- Empathetic, reliable and friendly demeanor
- Strong communication skills and the ability to assert yourself
- Ability to create a trusting conversational atmosphere
- Work in a structured and dependable manner
- Ideally, initial experience with SAP
Benefits
- Financial contribution toward childcare (KITA)
- Subsidies for the DeutschlandTicket, company pension plan and sports program
- Subsidized meal options and bicycle leasing
- Online academy and individual training opportunities
- Hybrid mobile office
- EV charging stations for cars and bicycles
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free beverages and fruit (organic)
- Team events and after-work gatherings
- Tent rental available for employees
- Room for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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