Assistant Store Manager at Lids Sports Group, managing sales and supporting team performance. Focusing on customer service and operational excellence in a retail environment.
About the role
- Senior Manager overseeing warehouse execution and brand partnerships at Archive, enhancing logistics efficiency and driving scalable operations in a hybrid work environment.
Responsibilities
- Be the execution bridge between warehouse & customers on the ground at our warehouses.
- Create scaleable systems and process to work across many points of contact at our customers, Archive, and our 3PL partners.
- Diagnose a range of issues including WMS usage gaps, data integrity issues, workflow mismatches, and systemic process friction.
- Partner with Head of Resale Ops to enhance, deliver, and maintain our 3PL software offerings
- Attend customer facing calls as an advisor/escalation point to help customers get the most out of our 3PL relationships. Support customer and prospect visits to 3PLs.
- Creation and ownership of customer facing scorecard focused on operational and commercial success.
- Work closely with Growth and Implementation teams to make proactive inventory recommendations, unblock issues, and prioritize 3PL resourcing across our customers.
- Be the voice of 3PL stakeholder - Serve as the real-world feedback loop between production warehouses and Engineering/Product - Translate warehouse reality into actionable product requests.
- Support 3PL partners to reduce performance bottlenecks and process breakdowns.
- Partner directly with floor managers, supervisors, and ops leads at our 3PLs.
- Ensure consistent operational execution across the network
Requirements
- 7+ years in logistics, marketplace ops, supply chain, or warehouse systems - Experience working directly with 3PLs, floor operations, and WMS tools
- Strong Experience working with, implementing, and improving software products
- Clear communicator with engineers, non-technical stakeholders, partners, and customers
- Experience scaling systems and process to allow for many stakeholders to stay up to date efficiently
- Ability to independently identify technical issues and interpret data discrepancies to drive resolution.
- Proven ability to work directly with external customers, acting as an expert advisor to guide customers down the path to business value
- Ability to thrive in a fast-paced, entrepreneurial environment, with comfort operating amid ambiguity, shifting priorities, and evolving processes.
- Willingness to walk the floor / be hands on in order to fully understand what is happening across each of our customers and to fully support our 3PLs needs
- Willingness to be highly on-site in Denver and travel regularly across our network
- Demonstrated ability of implementing business strategies across logistics networks
- Previous resale experience, including familiarity with reverse logistics, recommerce operations, secondary marketplaces, or circular business models. Strong sense of what buyers/sellers need
Benefits
- Employee and dependent healthcare
- 401(k) enrollment
- Optional in-person work for those located in the area
- Company offsites twice a year to bring the full team together in person
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