Area Manager overseeing growth and development of Only & Sons stores in Germany. Collaborating with retail management to implement sales strategies and ensure operational excellence.
About the role
- Store Manager for Lids in Fairlawn, OH, managing retail operations and enhancing customer experience. Responsible for team development and achieving store performance goals.
Responsibilities
- Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment.
- Contribute to a respectful and inclusive team environment.
- Perform people-related actions to update team member information.
- Lead and monitor the store’s ongoing training strategy.
- Address all employee concerns or issues.
- Drive team engagement by ensuring team members are provided recognition and continuous check-ins.
- Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
- Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment.
- Manage and direct in-store team members to ensure optimal customer service.
- Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store.
Requirements
- A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal and communication skills.
- Ability and willingness to travel overnight for training and/or business meetings.
- Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid time off (PTO)
- Pet insurance
- Family accidental and critical care benefits
- Monthly store performance bonus
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