Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Customer Experience Intern focused on solving user support tickets through an app. Gaining experience in user communication and content work in a dynamic youth football platform.
Responsibilities
- Resolve user support tickets submitted through the app
- Communicate with users to understand their needs and collect insights
- Share learnings to help improve the product
- Work on in-app content when user support volume is under control
Requirements
- Fluent written and spoken English is required for day-to-day communication
- Fluent written and spoken French
- Familiarity with French youth football culture
- Availability to work approximately 40 hours per week
Benefits
- Career experience
- Development of both hard and soft skills
- Tools and workshops to strengthen your professional profile
- Opportunities to attend talks and meetups
- Experience with leading user support and engagement tools
- Client-facing experience at the B2C level (players, coaches, and clubs)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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