Customer Care Representative providing service to clients via phone, chat, and email for insurance products. Supporting customer inquiries and maintaining accurate records for operational excellence.
About the role
- Customer Experience Intern focused on solving user support tickets through an app. Gaining experience in user communication and content work in a dynamic youth football platform.
Responsibilities
- Resolve user support tickets submitted through the app
- Communicate with users to understand their needs and collect insights
- Share learnings to help improve the product
- Work on in-app content when user support volume is under control
Requirements
- Fluent written and spoken English is required for day-to-day communication
- Fluent written and spoken French
- Familiarity with French youth football culture
- Availability to work approximately 40 hours per week
Benefits
- Career experience
- Development of both hard and soft skills
- Tools and workshops to strengthen your professional profile
- Opportunities to attend talks and meetups
- Experience with leading user support and engagement tools
- Client-facing experience at the B2C level (players, coaches, and clubs)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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