Manager, Customer Support leading collaborative teams to optimize customer service at Extensiv. Involved in coaching talent and developing scalable support solutions.
About the role
- Technical employee in customer service for installation and troubleshooting of devices like PCs or Smart-TVs. Requires a technical background in telecommunications or communication electronics and fluency in German and English.
Responsibilities
- You patch in-house connections and install end devices
- Assist customers with the setup and commissioning of PCs or Smart TVs
- Inspect and troubleshoot network components in collaboration with our NOC
- Patch and splice fiber-optic connections when required
Requirements
- Technical vocational training, ideally in telecommunications or communication electronics
- Practical experience troubleshooting telecommunications and/or fiber-optic networks
- Class B driver’s license
- Team player with strong communication skills
- Proficient in German and English, both written and spoken
Benefits
- Our internal pay scale offers, in addition to an annual one-time payment, an annual inflation adjustment
- Company pension scheme
- Childcare subsidy
- Attractive commission scheme
- Additional childcare days
- Fair shift model with employee input
- 30 days of vacation
- Company events such as a summer party, Christmas party, or after-work gatherings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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