Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Success Analyst at Imagem Geosistemas responsible for ensuring client satisfaction and success with our platform. Analyzing, planning, and executing client success strategies.
Responsibilities
- Analyze, plan and execute activities for the Customer Success area within the Customer Experience Directorate, focusing on client satisfaction and success.
- Help clients achieve the objectives they intended when purchasing our platform.
- Manage onboarding.
- Upsell & Cross-sell.
- Lead decision-making and project meetings.
- Propose the best solutions to clients, whether changes or maintenance.
- Conduct frequent follow-ups on client project progress.
- Evaluate clients' performance indicators and results.
- Collect feedback on the product or service.
- Prepare and present reports to keep the client informed of current status and next steps.
- Strategically provide clients with information about the platform.
- Manage expectation conflicts, resolve issues and engage the relevant teams, including Imagem Quality, to drive continuous improvements to our processes.
- Ensure full platform adoption in accordance with the client's objectives.
- Act as a bridge between client feedback and operations/sales/marketing/vendors.
Requirements
- Degree in Earth Sciences.
- Experience serving internal and external clients.
- Basic concepts of Customer Experience and Customer Success methodologies.
- Knowledge of GIS.
- Data analysis and interpretation skills.
- Experience working on projects.
- IT knowledge (databases and automations with Python).
- Strong knowledge of ArcGIS (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise and apps such as Survey, Dashboards, etc.).
- Previous experience in natural resources or geomarketing companies (environmental, mining, oil & gas).
- Relevant certifications.
- Intermediate to advanced English.
- Power BI.
Benefits
- 🏥 Health and Dental Insurance - SulAmérica.
- ✅ Life and Personal Accident Insurance.
- 🏋️♂️ Access to Gympass to support physical and mental well-being.
- 🧘♀️ Wellness Program focused on mental, physical and social health.
- 👶 Childcare Assistance.
- 👨👦 Extended Paternity Leave.
- 🎉 Day off on your children's birthdays (up to 16 years old).
- 🍽 Caju card for food/meals, also valid during vacation.
- 🚎 Transportation Voucher.
- 🏡 Home Office Allowance on the Caju card.
- ⏳ Flexible Hours and Hybrid Work for a healthy balance.
- 🎉 Day off on your birthday + special gift (Caju voucher).
- 📈 Personalized Career Map, with technical or leadership career paths ("Y").
- 📖 2 weekly hours dedicated to study during work hours.
- 🎓 Access to Alura, Imagine and Feedz platforms for continuous learning.
- 🧠 Development programs focused on technical, behavioral and business skills.
- 📋 Individual Development Plan (IDP) with tailored training.
- 💬 Regular feedback to support your growth.
- 📊 Annual Profit Sharing (PLR) linked to performance.
- 🔄 Internal mobility to explore new positions and grow.
- 📈 Succession Plan focused on developing leaders and junior talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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