Customer Service Representative managing inbound and outbound communications for a nationwide customer in the Network Operations Control Center. Requires excellent communication skills and customer service experience.
TB
Hybrid Network Operations Backhaul Assurance Professional – O&M Consultant
Posted 4 weeks ago
About the role
- Network Operations Professional supporting microwave networks and handling technical documentation for TIM in Brazil. Collaborating with internal and external teams on operational excellence.
Responsibilities
- Responsible for developing operational technical documentation, acceptance/homologation, procedures, and configuration best practices;
- PVV/PQR for validation of new equipment and features;
- Responsible for operational validation of equipment supply and support contracts and for response, quality and SLA indicators of trouble-ticket queues and Packet Loss indicators in the national transport network;
- Final level of technical support (N3) for Microwave Radio equipment and management of the national network estate;
- Provide level-3 support for microwave equipment to TIM internal teams;
- Analyze remediation and post-mortem reports for level-3 national incidents;
- Interface with and coordinate Microwave Radio equipment suppliers;
- Manage System Support contracts (SLAs and service quality);
- Manage the national software estate for Microwave Radio equipment;
- Interface with Implementation and Engineering teams for project review and development;
- Monitor trouble-ticket queues to meet SLA targets and support operations teams;
- Participate in and lead the study and development of automations and reports aimed at accelerating and improving internal activities and workflows;
- Create technical documentation, procedures, and configuration best practices.
Requirements
- University degree (completed);
- Experience in Operation and Maintenance of Microwave Radio networks (Huawei, SIAE, Ericsson, Nokia, Furukawa, Ceragon, and NEC);
- Knowledge of IP protocols, OSPF routing, and static routing;
- Desirable: familiarity with Agile methodologies;
- Desirable: proficiency in programming languages such as Python and SQL.
Benefits
- Flexible Benefits Program
- Health and Dental Insurance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Wellbeing Program
- Private Pension
- Company mobile phone with unlimited data and voice allowance
- Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – support for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – one day off during your birthday month
- Extended leave for maternity, paternity, marriage, and adoption
- Transportation Allowance
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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