Network Operations Engineer at Vodafone India responsible for monitoring customer networks and diagnosing faults. Ensuring quality procedures and adherence to SLA agreements.
About the role
- Network Operations Consultant focused on fault management across IP and Data technologies at Vodafone. Collaborating within a Network Operations Centre to maintain service quality across customer networks.
Responsibilities
- Proactively monitor customer networks to detect faults.
- Respond to fault reports and perform diagnostics to resolve issues.
- Maintain accurate ticket details and ensure timely updates.
- Escalate faults within defined timeframes and collaborate with relevant stakeholders.
- Conduct initial diagnostics and replicate fault conditions for validation.
- Manage reactive incidents and escalate to 2nd Line when necessary.
- Support team operations and contribute to customer and management reporting.
- Ensure adherence to SLA timelines and quality procedures.
- Communicate effectively with technical and non-technical audiences.
- Work in shifts (9 hours/day) in a 24x7x365 environment.
Requirements
- 2–4 years of experience in network operations, specifically IP & Data technologies.
- Strong understanding of WAN & LAN technologies including IP, MPLS, ATM, FR.
- Experience with Cisco routers and switches, and resolving PE-CE-LAN connectivity issues.
- Familiarity with transmission networks and global telecom infrastructure.
- Proven ability to work in international environments, especially with UK & Europe.
- Excellent communication skills and ability to adapt to diverse teams.
- Bachelor’s degree in Electronics & Communications, Computer Science, or IT.
- Desired: CCNA/CCNP certification, understanding of QoS, packet drops, jitter, latency, and ITIL framework.
- Self-motivated, collaborative, and analytical with a problem-solving mindset.
Benefits
- Opportunity to work in a global telecom environment with exposure to international markets.
- Hands-on experience with cutting-edge IP and Data technologies.
- Collaborative work culture with a focus on innovation and customer satisfaction.
- Structured career development and learning opportunities.
- Be part of a team that values empathy, openness, and continuous improvement.
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