Network Operations Engineer responsible for monitoring network health and resolving incidents at Atos. Collaborating with teams using tools to manage network performance.
About the role
- NOC Engineer at SEIDOR Networks providing remote monitoring and technical IT support. Collaborating with a growing team to manage network devices, alerts, and customer connectivity issues.
Responsibilities
- Perform exception-based remote monitoring of customer network devices, servers and endpoints
- Responsible for the management of the Alerts board and resolving all relevant alerts created daily
- Assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary
- Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
- Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems
- Identify, report, and resolve Firewall, VPN & Internet connectivity problems
- Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards
- Identify and report pre-emptive server hardware failures
- Identify and report on Windows and Hyper-V health
- Identify and report exceptions from daily backup checks
- Identify and report server disk space exceptions
- Identify and report Windows DHCP & DNS warnings
- Ability to work in a team & independently to provide customer service
- Ability to prioritize, escalate and request assistance when needed in a timely manner
- Must be open to learning new technologies and service delivery methodologies
Requirements
- Must have at least 2-years industry-relevant experience
- Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed
- A+ / N+ MCSE (Microsoft Certified Systems Engineer)
- At least 2-years’ Microsoft 365 technical work experience
- Understanding of Public Cloud and at least 1-years’ technical experience
- At least 2-years working experience with any routing vendor equipment and/or software
- At least 2-years’ experience with Layer-2 networking and VLAN’s
- At least 2-years’ work experience with Sophos XG Firewalls
- Advanced Microsoft Windows Desktop Operating Systems
- Advanced Microsoft Office Suite skills
- Advanced Microsoft Windows Server Operating Systems
- Advanced Microsoft Active Directory and Group Policy knowledge experience
- Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience
- Advanced DHCP and DNS Functionality
- Advanced understanding of: Switching / VLAN’s Routing / NAT / Dynamic Routing Packet flow Email flow UTM and Firewall appliances Wireless networks
- ITIL Foundation N-Able ConnectWise Manage CCNA (Cisco Certified Network Administrator) is beneficial
- Basic scripting
- Mimecast cPanel SSL Certificates Apache / IIS knowledge
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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