Senior Network Operations Engineer designing and implementing network solutions for global Bare Metal Cloud services. Involves working with BGP, OSPF, and ensuring network quality and stability.
About the role
- Voice NOC Engineer responsible for network surveillance and management at PCCW Global. Handling customer tickets, troubleshooting, and ensuring voice quality for communication networks.
Responsibilities
- Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global Voice networks.
- Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns.
- Cooperate with Tier-2 and Tier-3 IP engineer to improve performance or resolve quality issue.
- Handles customer trouble tickets, and performs first line support and troubleshooting.
- Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults.
- Properly documents, tracks, and updates customers fault ticket status in timely manner.
- Share traffic statistics, and collaborate to internal Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers.
- Cater carrier test requests from internal Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False AnswerSupervision (FAS) and other voice quality issues are checked.
- Perform proactive measures and system health and alarm checking for mobile and voice networks.
- Submit and document daily routine system utilization reports.
- Assist supervisors to develop operational procedures related to NOC organization functions.
Requirements
- University Degree in Electronic/Electrical Engineering with 1 year experience in voice communication field, OR Voice related Certificate with 2 years relevant experience in Data and Voice communication field.
- Good knowledge in the operations of various data and voice network equipment
- Customer oriented, good initiative, self-motivated and able to work under pressure.
- Cisco Certified Network Associate (CCNA) is preferable
- Analytical problem solving skills with an ability to get to the root cause quickly
- Strong customer service orientation
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative managing inbound and outbound communications for a nationwide customer in the Network Operations Control Center. Requires excellent communication skills and customer service experience.
NOC Engineer at SEIDOR Networks providing remote monitoring and technical IT support. Collaborating with a growing team to manage network devices, alerts, and customer connectivity issues.
Network Operations Consultant focused on fault management across IP and Data technologies at Vodafone. Collaborating within a Network Operations Centre to maintain service quality across customer networks.
NOC Engineer ensuring stability and security of enterprise network infrastructure in a fintech environment. Monitoring network health and responding to incidents for real - time financial platforms.
Intern assisting in Capital Blue Cross's operations and service projects. Participating in meaningful work assignments and community service projects while developing professionally.
Global Service Product Manager leading Network Control services and developing impactful service offerings. Collaborating across teams to align strategies and engage with customers.
Vice President of Network Operations overseeing Fidelity’s network operations and incident management. Establishing best practices and operational readiness for a global network team.
Mobile Network Operations and Maintenance Manager leading backoffice operations and maintaining service quality at TIM, a telecommunications provider.
NOC Technician I responsible for monitoring and troubleshooting wireless infrastructure at Communication Technology Services. Ensuring stability and customer satisfaction on overnight shifts in Phoenix, AZ.