Senior Network Operations Engineer designing and implementing network solutions for global Bare Metal Cloud services. Involves working with BGP, OSPF, and ensuring network quality and stability.
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Onsite NOC Technician I – Overnight
Posted 3 weeks ago
About the role
- NOC Technician I responsible for monitoring and troubleshooting wireless infrastructure at Communication Technology Services. Ensuring stability and customer satisfaction on overnight shifts in Phoenix, AZ.
Responsibilities
- Monitor all supported wireless infrastructure and provide level-one troubleshooting to ensure system stability.
- Create, track, and manage trouble tickets for system alarms, ensuring proper documentation and timely resolution.
- Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests.
- Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up with local personnel for prompt issue resolution.
- Assist in data collection and trend analysis to identify recurring issues and proactively address potential system failures.
- Assist in the process of auditing and updating equipment configurations in the monitoring system to reflect current DAS system configurations.
- Maintain and update NOC site documentation to ensure accurate information is available for all supported systems.
- Mentor regional technicians on proper ticketing procedures and driving best practices for incident resolution.
- Process and track RMAs and spare equipment, assisting with asset management to maintain inventory accuracy.
Requirements
- Previous experience in a Network Operations Center (NOC) or technical support role.
- Strong customer service mindset with excellent verbal and written communication skills.
- Ability to effectively track, prioritize, and follow up on trouble tickets until resolution.
- Strong attention to detail with a commitment to completing projects and documentation thoroughly and efficiently.
- Intellectual curiosity and desire to learn
- Proficiency in Windows, Microsoft Office Suite (Word, Excel, Outlook), Visio, and iBwave platforms.
- Familiarity with DAS equipment and wireless infrastructure (preferred).
- Knowledge of ticketing systems and SLA requirements (preferred).
Benefits
- Health insurance
- Dental
- FSA
- 401(k)
- LTD/STD
- Life Insurance
- Paid Time Off
- Paid Holidays
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