Senior Network Operations Engineer designing and implementing network solutions for global Bare Metal Cloud services. Involves working with BGP, OSPF, and ensuring network quality and stability.
About the role
- Customer Service Representative managing inbound and outbound communications for a nationwide customer in the Network Operations Control Center. Requires excellent communication skills and customer service experience.
Responsibilities
- support a large nationwide customer
- handle Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program
- share information using oral and written communication skills
- provide excellent Customer Service
- accurately type
- follow standard procedures
- prioritize tasks according to urgency and importance
- work in a fast paced, team environment
- help train new team members as needed
Requirements
- Requires a High School Diploma or equivalent
- minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience
- 5 years of customer service experience
- Experience with Office Applications (Outlook, Excel) preferred but not required
- Experience with Remedy Incident Management System (or equivalent) preferred but not required
- Technical and/or Networking background preferred but not required.
Benefits
- Reasonable accommodation for individuals with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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