Senior Network Operations Engineer designing and implementing network solutions for global Bare Metal Cloud services. Involves working with BGP, OSPF, and ensuring network quality and stability.
About the role
- Mobile Network Operations and Maintenance Manager leading backoffice operations and maintaining service quality at TIM, a telecommunications provider.
Responsibilities
- Manage third-party vendors responsible for mobile network operations and lead backoffice teams, overseeing analysis, prioritization and resolution of faults;
- Monitor operational KPIs (accessibility, retention, drops, traffic, critical events), perform critical data analysis and act on deviations and trends;
- Develop and monitor network performance and resilience improvement plans (preventive actions, parameter optimization, structural fixes, and oversight of swaps/expansions);
- Ensure execution of corrective and preventive maintenance activities for radio, transport and power, aligned with the technical standards defined by the operator;
- Coordinate acceptance processes for new sites, technologies, software upgrades and features, ensuring technical and operational compliance;
- Lead technical and operational meetings with vendors, integrators and internal teams to promote alignment, prioritization and efficient execution of actions;
- Represent mobile operations on technical, regulatory, contractual and operational matters with external partners, suppliers and relevant authorities;
- Manage the operational budget related to maintenance, preventive operations and corrective actions, ensuring efficient use of resources;
- Collaborate with internal areas (NOC, Engineering, Planning, Transmission, Power, Field Services) to reduce downtime and improve the end-customer experience;
- Ensure compliance with processes, standardization of operational practices and adherence to quality and safety requirements.
Requirements
- Bachelor's degree in Engineering, Business Administration, Telecommunications or related fields;
- Solid experience in operational areas at large telecommunications operators;
- Experience with mobile network operation and maintenance processes and their support platforms;
- Management of operational indicators and critical performance analysis;
- Ability to read and interpret technical reports, dashboards and mobile network monitoring tools;
- Advanced MS Office skills;
- Power BI;
- Experience in high-complexity operational environments in the telecommunications sector, focusing on mobile operations, performance and backoffice activities.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Wellness Program
- Private Pension Plan
- Company mobile phone with unlimited data and voice allowance
- Partnerships and discounts with over 3,000 companies and institutions, including agreements for discounts on your electricity and broadband internet bills
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – Support for children up to 2 years old
- Childcare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – Day off during your birthday month
- Extended leaves for maternity, paternity, marriage and adoption
- Transportation Voucher
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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