Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
About the role
- Customer Support Specialist providing support for Swedish merchants on Two's B2B platform. Collaborating with teams to improve processes and enhance customer experience.
Responsibilities
- Support Key Merchants: Assist Swedish merchants with day-to-day platform issues, onboarding, and questions. Share knowledge with colleagues to help the team succeed.
- Handle Complex Cases: Support escalated or complicated issues via chat and email, ensuring merchants receive timely and accurate help.
- Customer Communication: Provide clear, empathetic, and professional support in both Swedish and English.
- Collaborate Across Teams: Work closely with Operations, Product, and Engineering teams to report issues, suggest improvements, and help fix recurring problems.
- Improve Processes: Help identify gaps in workflows or documentation and contribute ideas to make support more efficient.
- Learn and Grow: Build expertise in Two’s platform, fintech tools, and B2B payments, and mentor colleagues as you gain experience.
Requirements
- Experience in customer support, ideally 1–3 years, with some exposure to escalations or more complex cases.
- Fluent in Swedish (written and spoken) and strong English skills.
- Problem-solving mindset and willingness to take ownership of issues.
- Interest or experience in fintech, SaaS, or B2B payment systems is a plus but not required.
- Comfortable using CRM and ticketing tools like Zendesk or Intercom (experience is a plus).
Benefits
- SEK 5000 annual allowance to spend on anything that will contribute to your mental or physical health
- SEK 5000 annual allowance for learning and training
- SEK 5000 support for a cell phone every 24 months (from your 6th month anniversary)
- Equity – get options at Two as part of your offer, and have a real stake in the company’s success
- Work on a cutting-edge B2B payment system, shaping the future of business to business payments
- Find your best way to work with our office-led, remote-friendly working framework!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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