Customer Support role at goFLUENT helping learners with AI - powered language solutions in a dynamic environment.
About the role
- Customer Support Advisor ensuring health and safety compliance for clients through pre-audit checks and technical support. Based in Cardiff with a hybrid work arrangement.
Responsibilities
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit
- Working through a number of pre-audit checks of customer's information to ensure everything required is collated
- Providing feedback to customers and collating any missing required information for the pre-audit checks
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited
- Provide health and safety advice and guidance to customers (full training provided)
Requirements
- Customer service, administrative experience and attention to detail are the most important skills for this role
- Ability to demonstrate consistency in applying quality processes and standards
- Ability to identify discrepancies
- Confident in handling customer enquiries via telephone and email
- Demonstrate a good standard of written English
- Team player, able to work well within a team setting
Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Inbound Customer Service Representative skilled in handling customer inquiries via phone, email, and chat. Resolving concerns and maintaining customer satisfaction while supporting a brand's image.
Client Support Representative helping top real estate agents maintain their online presence. Providing guidance and solutions in a supportive role.
Market Research Manager providing strategic insights and solutions to clients at Ipsos. Leading research projects and building strong client relationships.
Customer Support Accountant enhancing user experiences in fintech. Supporting, training users and testing product features with structured career development.
Talent Manager negotiating and developing business with clients in administrative and customer support sectors. Recruiting talent and managing client relationships for Robert Half.
ERP Support Specialist resolving Finance inquiries and troubleshooting with Jeeves ERP. Collaborating closely with teams to drive solutions and customer satisfaction.
Customer Service Support Officer supporting audit services for health and safety compliance. Involves customer support via phone and email to ensure compliance documentation is accurate and complete.
Customer Service Support Officer providing technical support for SafeContractor product. Completing desktop assessments and ensuring a first - class customer experience.
Leader managing customer service team to drive revenue and customer satisfaction at Barry - Wehmiller's Parts division. Collaborating with cross - functional teams and ensuring high service performance standards.