Customer Support role at goFLUENT helping learners with AI - powered language solutions in a dynamic environment.
About the role
- Customer Support Accountant enhancing user experiences in fintech. Supporting, training users and testing product features with structured career development.
Responsibilities
- be the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
- providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
- proactively contacting users to see if they need help
- helping people who are interested in the product, but need more information to decide if it’s right for them
- assisting the product teams by testing new features or upgrades to existing functionality
Requirements
- have a minimum of 2-3 years demonstrable and relevant practical accounting experience. We'd be looking for experience working with everything from payroll RTI to VAT and Self Assessment from either an accounts assistant role, working in an accounting practice, bookkeeping role or similar.
- have a thorough and robust knowledge of accounting processes, ideally supported by practical experience
- be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
- have an awareness of the bookkeeping and accounting software packages available to small business owners
- enjoy providing first-rate customer service and have experience of this from a previous role
Benefits
- 33 days holiday (and an extra day for each year you're with us)
- Flexible/hybrid working
- Private health care
- Life assurance
- 5% matched pension contributions
- Summer 4 day weeks (giving you 8 additional days off!)
- Buy-as-you-earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day
Job title
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