Customer Support role at goFLUENT helping learners with AI - powered language solutions in a dynamic environment.
About the role
- Customer Service Support Officer supporting audit services for health and safety compliance. Involves customer support via phone and email to ensure compliance documentation is accurate and complete.
Responsibilities
- Complete pre-audit checks on customer information
- Working through pre-audit checks to ensure all required information is collated
- Providing feedback to customers and collating any missing information
- Support customers with areas of improvement for accreditation
- Provide health and safety advice and guidance to customers (full training provided)
Requirements
- Customer service experience
- Administrative experience
- Attention to detail
- Ability to demonstrate consistency in applying quality processes and standards
- Ability to identify discrepancies
- Confidence in handling customer enquiries via telephone and email
- Good standard of written English
- Interest in health and safety or compliance (not essential)
Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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