Customer Support role at goFLUENT helping learners with AI - powered language solutions in a dynamic environment.
About the role
- Customer Service Support Officer providing technical support for SafeContractor product. Completing desktop assessments and ensuring a first-class customer experience.
Responsibilities
- Complete pre-audit checks on customer information before it progresses to the full audit.
- Work through a number of pre-audit checks to ensure everything required is collated.
- Provide feedback to customers and collate any missing required information for the pre-audit checks.
- Support customers with areas of improvement in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
Requirements
- Customer service experience
- Administrative experience
- Attention to detail
- Ability to handle customer enquiries via telephone and email
- Good standard of written English
- Experience or interest in health and safety or compliance (not essential)
Benefits
- Hybrid workplace policy
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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