Customer Care Representative for MTM Health supporting customers through inbound calls. Utilizing empathy and accuracy to manage 60 - 80 calls daily while working on - site at Norton, VA.
About the role
- Client Support Representative helping top real estate agents maintain their online presence. Providing guidance and solutions in a supportive role.
Responsibilities
- Live chatting with clients to assist them in real time
- Answering incoming calls to resolve client questions and returning callback requests
- Emailing with clients and providing them with frequent updates
- Uncovering upsell opportunities through active listening and needs-based discovery
- Coordinating with internal teams to resolve customer requests effectively
- Actively managing case workload to ensure prompt follow-up and continuous customer engagement
- Triaging and reporting technical issues to the product team
- Supporting and assisting your teammates
Requirements
- 2-5+ years of experience working in customer service; website or real estate experience a plus
- A deep sense of empathy for customers
- The ability to be an out-of-the-box thinker and be resourceful
- The drive to solve client problems with a high degree of quality and efficiency
- A can-do attitude and brings positive energy to every task and interaction
Benefits
- Plus a 20% bonus divided and paid out in quarters based on performance.
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