Head of Payroll Onboarding managing payroll onboarding and client migration for Cintra’s clients. Overseeing a team to ensure project delivery and compliance with quality standards.
Responsibilities
Lead payroll onboarding and migration projects, delivering to agreed timelines and quality standards
Own and optimise onboarding processes to ensure efficiency, scalability, and consistency
Manage, develop, and drive performance of the onboarding team
Oversee end-to-end onboarding delivery, including planning, execution, and issue resolution
Act as senior escalation point for onboarding challenges and client issues
Drive continuous improvement across systems, processes, and workflows
Build strong relationships with clients and internal stakeholders to support successful outcomes
Monitor, report, and ensure compliance across onboarding performance, risks, and regulatory standards
Requirements
Proven experience leading and developing high-performing teams
Track record of managing and delivering multiple concurrent projects
Strong stakeholder management, confident with clients and senior leaders
Operationally focused, driving process improvement and efficiency
Technically confident, leveraging systems and data to optimise outcomes
Solid understanding of payroll and onboarding processes, with commercial awareness
Highly organised, problem-solving, and resilient in fast-paced environments
Benefits
A competitive salary with generous bonus opportunities
Hybrid and flexible working arrangements supporting your work-life balance
Employer matched pension contribution to 5%
Wellbeing support through our company-funded health plan, health checks and employee assistance program
Onsite parking
And more!
We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up-to-date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering our workforce with the tools they need to thrive and succeed.
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