BPA Senior Transition Manager for Annuity Client Services Team at Phoenix Group. Handling onboarding and management of BPA transactions for Trustees and clients.
Responsibilities
Own, drive and manage the implementation of a standard, client focussed, transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy-out.
Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team.
Provide ongoing real-time support to Trustees, administrators and other third parties as required.
Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication.
Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout.
Working closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans.
Proactively identify emerging issues, liaising with external administrators and Phoenix’s outsourced administrator to rectify.
Build and maintain relationships with internal stakeholders, Phoenix’s outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey.
Produce detailed and accurate management information to support effective oversight
Support the preparation of contractual documents and individual pension policy documents at buy-out.
Ensure that all contractual obligations are completed on time, and to a high standard before the buy-out occurs.
Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team.
Requirements
Excellent knowledge of Bulk Purchase Annuities and Defined Benefit Pensions
Previous experience transitioning schemes through to buy-out
Experience carrying out BPA new business pitches
Demonstrated ability to provide actionable recommendations to stakeholders being able to tell the story in a way that is easy to understand
The ability to interpret risks and issues in a transition journey that will impact delivery of a project plan
Proven experience of collating and contributing necessary data and insights of the BPA transition journey to key stakeholders to support decisions for post-transaction services and distribute in a variety of formats back to key stakeholders
Understanding of an outsourced administration model
Exposure to external clients and stakeholders via meetings and telephone calls
Experience of reviewing and interpreting pension benefit documentation
Experience of working in a project or change environment
Willingness to develop and progress in the role, highlighting and engaging with any training needs as appropriate
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