Project Portfolio Manager overseeing ERP strategy and execution for a leading ceramic coverings company. Aligning business objectives with effective project management practices.
About the role
- Major Incident Manager for IT Service Operations at Phoenix Group responsible for resolving critical IT incidents. Leading efforts to restore normal operations and ensuring effective communication with stakeholders.
Responsibilities
- Own and coordinate all major incidents from initiation to resolution
- Rapidly assess impact and make critical decisions under pressure
- Deliver timely updates to executives and stakeholders during incidents
- Ensure suppliers adhere to SLAs and contractual obligations
- Maintain audit-ready documentation for regulatory compliance
- Drive root cause analysis and implement preventive measures
- Produce executive-level reports and track SLA performance
- Activate business continuity plans during severe disruptions
- Ensure effective use of incident management tools
- Maintain authority during high-pressure situations, guiding teams to resolution
- Develop and refine the major incident management process
Requirements
- Significant experience as a Major Incident Manager, preferably within financial services
- Proven track record of managing high-impact incidents in complex enterprise environments
- Expertise in end-to-end incident lifecycle management
- Skilled in stakeholder communication and root cause analysis
- Proficiency in incident management tools (e.g., ServiceNow, Remedy)
Benefits
- £60,000-£75,000 plus an indicative bonus range of 16-32%
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
- and much more.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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