Store Manager in Training overseeing store operations and team development at Safelite. Focus on cultivating a positive customer experience while achieving business objectives.
About the role
- Major Incident Manager for IT Service Operations at Phoenix Group responsible for resolving critical IT incidents. Leading efforts to restore normal operations and ensuring effective communication with stakeholders.
Responsibilities
- Own and coordinate all major incidents from initiation to resolution
- Rapidly assess impact and make critical decisions under pressure
- Deliver timely updates to executives and stakeholders during incidents
- Ensure suppliers adhere to SLAs and contractual obligations
- Maintain audit-ready documentation for regulatory compliance
- Drive root cause analysis and implement preventive measures
- Produce executive-level reports and track SLA performance
- Activate business continuity plans during severe disruptions
- Ensure effective use of incident management tools
- Maintain authority during high-pressure situations, guiding teams to resolution
- Develop and refine the major incident management process
Requirements
- Significant experience as a Major Incident Manager, preferably within financial services
- Proven track record of managing high-impact incidents in complex enterprise environments
- Expertise in end-to-end incident lifecycle management
- Skilled in stakeholder communication and root cause analysis
- Proficiency in incident management tools (e.g., ServiceNow, Remedy)
Benefits
- £60,000-£75,000 plus an indicative bonus range of 16-32%
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
- and much more.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Store Manager in Training developing leadership skills and overseeing store operations at Safelite. Partnering with Store Manager to cultivate team development and enhance customer experience.
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