Major Incident Manager for IT Service Operations at Phoenix Group responsible for resolving critical IT incidents. Leading efforts to restore normal operations and ensuring effective communication with stakeholders.
Responsibilities
Own and coordinate all major incidents from initiation to resolution
Rapidly assess impact and make critical decisions under pressure
Deliver timely updates to executives and stakeholders during incidents
Ensure suppliers adhere to SLAs and contractual obligations
Maintain audit-ready documentation for regulatory compliance
Drive root cause analysis and implement preventive measures
Produce executive-level reports and track SLA performance
Activate business continuity plans during severe disruptions
Ensure effective use of incident management tools
Maintain authority during high-pressure situations, guiding teams to resolution
Develop and refine the major incident management process
Requirements
Significant experience as a Major Incident Manager, preferably within financial services
Proven track record of managing high-impact incidents in complex enterprise environments
Expertise in end-to-end incident lifecycle management
Skilled in stakeholder communication and root cause analysis
Proficiency in incident management tools (e.g., ServiceNow, Remedy)
Benefits
£60,000-£75,000 plus an indicative bonus range of 16-32%
Store Manager in Training overseeing store operations and team development at Safelite. Focus on cultivating a positive customer experience while achieving business objectives.
Store Manager in Training developing leadership skills and overseeing store operations at Safelite. Partnering with Store Manager to cultivate team development and enhance customer experience.
Manager overseeing IT operations responsible for Customer Interaction at FirstEnergy. Ensuring alignment on technology initiatives and managing budgets, staff, and vendor performance.
Assistant Manager supporting Learning & Talent Development operations and team engagement at Navy Federal. Driving internal communications strategy and managing project delivery for the Communications team.
Managing a Virtual Hospital telemedical command center staff at INTEGRIS Health. Overseeing patient care, ensuring safety and quality while leading a team of healthcare professionals.
District Manager overseeing 7 - 12 park locations at Sky Zone. Responsible for operational execution and financial performance through leadership and coaching.
RN Care Manager providing exceptional care for assigned patients in Oklahoma City at INTEGRIS Health. Collaborating with the case management team to ensure optimal clinical outcomes and resource utilization.
Manager responsible for operational planning and talent development at Desjardins Group. Overseeing sales and operations activities in a hybrid work environment based in Montréal.
Transformation Manager leading strategic initiatives for operational efficiency at EXL. Collaborating on digital innovation and process redesign for enhanced client value and effectiveness.