Sales Support Manager overseeing a team to ensure customer satisfaction in the Industrial Team at Ferguson. Supervise a team of Inside Sales members to meet business objectives and enhance service quality.
About the role
- Sales Associate at The Paper Store providing world class service and achieving sales goals in a retail environment. Responsible for customer engagement and store standards in a fun, fast-paced setting.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Be a TPS brand ambassador
- Build customer loyalty by being friendly, attentive and respectful of customers
- Contribute to a positive work environment with respectful, ethical behavior and honest communication
- Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Enthusiastically participate in training and development as required utilizing all training resources
- Prepare incoming product for the sales floor by following instruction and guidance from supervisors
- Merchandise product following company visual guidelines and visual standards
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
- Maintain store maintenance and cleanliness standards
- Complete all other tasks as directed by store management in assigned time frame
- Comply with all company policies and procedures
Requirements
- Previous experience in specialty retail is preferred, but not required
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
- Possess an ability to work well in a team environment
- Proficient in using Microsoft Office and POS Systems
- Ability to stand for long periods of time
- Professional conduct, demeanor and attire, in compliance with company dress code
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Benefits
- Health insurance
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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