Lead a team at Adobe focused on Technical Account Management for the largest accounts in regulated industries. Drive customer success by delivering high - performing digital experiences and managing complex accounts.
About the role
- Seller Account Manager optimizing performance and expanding potential for TDG marketplace sellers. Driving success through strong relationships, analysis, and operational support.
Responsibilities
- Manage a large portfolio of sellers in different markets and categories
- Identify and grow opportunities within categories
- Develop strategic seller accounts and build strong relationships
- Ensure sellers keep their catalogue updated and incorporate sellers’ products into promotional activities
- Support drop ship vendors with operational troubleshooting, fulfillment performance, and catalog accuracy
- Proactively reach out to sellers on a regular basis and respond quickly to any incoming inquiries
- Conduct deep-dive performance analysis for each seller and share strategic recommendations to maximize sales growth and improve customer satisfaction
- Monitor drop ship KPIs (ship‑complete rate, routing compliance, cancellations) and work with operations to address gaps
- Act as the conduit between customer service team and sellers
- Work closely with supply chain/operations teams to resolve vendor fulfillment or routing issues for drop ship
- Understand the unique needs of each seller and share personalized support
- Have a deep understanding of seller on-boarding and the marketplace platform
- Demonstrates the company’s values in all aspects of their work performance
Requirements
- 3–5 years of experience in ecommerce, marketplace operations, account management, vendor management, or merchant success
- Previous experience in marketplace a plus
- Experience managing a book of business and driving commercial results (GMV, revenue, margin, or operational KPIs)
- Experience working with sellers, brands, or retailers on catalog quality, operational troubleshooting, or performance analytics
- Familiarity with ecommerce platforms (e.g., Mirakl, Shopify, Amazon Seller Central) is an asset
- Strong analytical skills with experience using dashboards or performance tools (Excel, Looker, PowerBI, etc.)
- Bachelor’s degree in Business, Marketing, Retail Management, Commerce, or a related field
- Combination of education and experience will be considered
- Strong communication and relationship‑building skills
- Analytical mindset with ability to interpret performance data
- Problem‑solving abilities across operational and technical issues
- Organized and detail‑oriented, able to manage multiple seller priorities
- Proactive, resourceful, and adaptable in a fast‑paced environment
- Ability to influence without authority and guide sellers toward best practices
- Driver’s License Required.
- A satisfactory Criminal Record Check may be required
Benefits
- Market competitive wages;
- Comprehensive benefits plan and excellent employee discounts;
- Employer-Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values;
- The opportunity to work for one of Canada’s Best Managed Companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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