Seller Account Manager optimizing performance and expanding potential for TDG marketplace sellers. Driving success through strong relationships, analysis, and operational support.
About the role
- Lead a team at Adobe focused on Technical Account Management for the largest accounts in regulated industries. Drive customer success by delivering high-performing digital experiences and managing complex accounts.
Responsibilities
- Lead a team of Technical Account Managers and Technical Account Directors dedicated to supporting Adobe's largest accounts
- Encourage your team in delivering outstanding customer experiences and compelling value propositions
- Set quarterly individual goals, provide ongoing performance feedback, and conduct formal performance appraisals
- Partner with Product, Engineering, and the broader Adobe ecosystem to ensure customer needs are prioritized
- Evaluate key performance indicators to identify trends in organizational health, including customer happiness and retention
- Advocate for your team and collaborate across boundaries on process improvements and customer concerns
- Engage directly in support of key accounts and manage critical issues
Requirements
- At least 5 years of people management experience in a fast-paced, enterprise-level software support, professional services, or account management environment
- Experience leading teams that support customers in highly regulated industries such as Financial Services, Healthcare, Life Sciences, or Government
- Strong organizational skills and ability to prioritize and manage projects across different functions
- Outstanding communication skills (presentation, written, and verbal)
- Direct experience with Adobe's Content Management Solutions (Workfront, AEM) is required
- Familiarity with compliance and regulatory frameworks relevant to enterprise customers is a plus
Benefits
- Comprehensive benefits programs
- Professional development opportunities
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