Key Account Manager responsible for managing pulp & paper customer accounts in Greater Vancouver. Combine technical expertise with account management to drive business results and strengthen relationships.
Responsibilities
Manage and grow a portfolio of key pulp & paper accounts in the Greater Vancouver region.
Build and maintain strong, long-term relationships with senior decision makers and influencers.
Identify, develop, and close new opportunities within existing accounts to increase revenue and expand product usage.
Conduct regular strategy discussions with customer leadership to understand needs and align solutions.
Provide on-site technical service, troubleshooting, and data-driven recommendations to optimize performance.
Ensure strong revenue retention and price capture while delivering consistent service quality.
Use digital tools to analyze customer data and support continuous improvement.
Requirements
Strong technical background in chemicals, water treatment, industrial processes, or pulp & paper operations; especially recovery boilers, cooling towers and wastewater
Proven experience managing key accounts and influencing senior-level stakeholders.
Ability to identify new opportunities and communicate value propositions effectively.
Solid analytical and problem-solving skills with comfort working independently.
Strong computer skills and ability to interpret operational data.
Excellent communication, relationship-building, and customer-service abilities.
Must be located in the Greater Vancouver area and able to work on-site with customers.
Valid Driver's License & Clean Motor Vehicle Record
Benefits
Competitive health + wellness benefit plan
Continuous professional development with many opportunities for growth!
Vacation, floating holidays and separate sick time
Competitive base salary and sales incentive plan
Company car for travel convenience
Job title
Sales Account Manager – Industrial Water Treatment, Pulp & Paper
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