Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
About the role
- DC Operations Specialist at Clorox responsible for order fulfillment across sales channels. Managing inventory reconciliation and supporting analytics and reporting processes.
Responsibilities
- Monitor EDI and system integrations to identify and resolve order failures, transmission errors, and processing delays.
- Perform daily inventory reconciliation across fulfillment locations and investigate discrepancies.
- Process orders, cancellations, transfers, kit builds, and other transactional activities within ERP and OMS systems.
- Support order accuracy through cycle counts, exception cleanup, and cross-functional follow-up with warehouse and transportation partners.
- Execute routine reconciliation tasks to ensure accuracy of financial, inventory, and sales data.
- Manage order flow from creation through shipment, coordinating with internal teams to address issues impacting fulfillment.
- Investigate and resolve inventory variances, stock availability questions, and allocation-related issues.
- Support new product setup, item extensions, and updates to master data in collaboration with IT, Sales, and Master Data teams.
- Build and distribute KPIs, performance reporting, and trend analysis to cross-functional stakeholders.
- Develop dashboards and monitoring tools (Power BI or similar) to support data-driven decision making.
- Identify inefficiencies in fulfillment processes and propose improvements.
- Draft, update, and maintain SOPs, process maps, workflow documentation, and training materials.
- Support continuous improvement initiatives by documenting root causes, corrective actions, and tracking results.
- Lead or support special projects related to forecasting, master data accuracy, order flow optimization, and system enhancements.
- Troubleshoot ERP and order management issues in partnership with IT, Master Data, and external platforms.
- Manage shipment tracking processes, ensure accurate carrier information, and support timely delivery updates.
- Resolve order errors that impact revenue recognition and ensure accurate posting of sales data.
Requirements
- Bachelor’s degree in Supply Chain, Business, Operations, or related field.
- 4+ years of experience in fulfillment, logistics, supply chain operations, or order management.
- Strong working knowledge of ERP and OMS systems (SAP S4/ECC preferred).
- Experience with EDI and system-to-system integrations a plus.
- Proficiency in Excel and reporting/visualization tools (Power BI).
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to manage high-volume workloads with changing priorities.
- Strong communication and cross-functional collaboration skills.
- Experience with eCommerce or retail fulfillment environments.
- Knowledge of master data processes and item setup workflows.
- Familiarity with external retail portals or third-party platforms.
- Experience improving or redesigning operational processes.
- Detail-oriented and highly organized.
- Strong ownership mentality with ability to work independently.
- Continuous improvement mindset.
- Ability to maintain accuracy under heavy workload.
- Effective stakeholder management.
Benefits
- robust health plans
- 401(k) program with a company match
- flexible time off benefits (including half-day summer Fridays depending on location)
- inclusive fertility/adoption benefits
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