Technical Support for SCCM role at Stefanini, focusing on corporate environment management and software deployment. Join a global transformation initiative valuing collaboration and innovation.
About the role
- IT Onsite Support Analyst providing support for hardware and software installations at The Cancer & Hematology Centers. Collaborating with users to resolve technical issues and manage company systems.
Responsibilities
- Perform PC, peripherals, printer installations, upgrades and relocations onsite
- Consult with users, to determine hardware, software and system specifications
- Develop, prototype, test, troubleshoot, and document new systems and hardware for end users
- OS and application installations
- Setup and configure desktops and laptops for deployment
- Identifying, troubleshooting, resolving, and documenting user system issues
- Assist with inventory control of equipment and software
- Provides immediate assistance when possible and appropriate
- Responding to end user support request tickets, calls, and emails: Updating service work notes
- Prioritizing work to resolve complex support client issues
- Collaborating with other CHC staff and vendor support resources to resolve requests
- Providing updates, status, and completion information to management
- Manage user accounts in Active Directory, Exchange, Office 365, MFA system, and requests for hospital EMR access.
- Manage and administrate the service desk environment with the other Onsite Support Analyst
- Utilizing remote monitoring and management software to resolve client requests
- Ensuring the security of all configurations made on client systems
- Managing and reviewing basic security systems logs
- Manage the phone system
- Provide support for phones and A/V systems
- Documenting solutions and building IT knowledge base
- Interacts in a cross-team capacity to meet customer and organizational needs
- Immediately bring to the attention of your supervisor, areas of concern or items in need of correction as they are discovered
- Manage new site setups
- Manage radiology and urology hardware systems
- Advanced server hardware troubleshooting
- Advanced network troubleshooting
- Administrate door/badge systems
- Manage advanced projects
- Help the systems administrator in security reviews of emails and other systems
- Special assignments and projects as directed by your supervisor
Requirements
- Associate Degree in Computer Science or related field or equivalent experience – willing to consider 3-4 years of work experience in an IT Systems Support, desktop support, help desk or similar role.
- Strong interpersonal, verbal and written communication skills.
- Ability to effectively communicate and work with non-technical people on technical issues.
- Strong work ethic and the initiative and ability to work independently and in team environments.
- Attention to detail and good listening skills.
- Can follow complex instructions and pre-established guidelines to perform the job functions in accordance with established standards, concepts, practices, and procedures of CHC.
- Experience with Radiology Solutions
- Proven skills in PC repair, troubleshooting, deployment
- Remote desktop support applications
- Troubleshooting printer and fax issues
- Experience with data cabling and cable management
- A+ or Microsoft certifications are beneficial but are not required.
- Ability to manage multiple requests and issues
- Operating System experience in the Win 10, Win 11, Mac OSX, Thin client OS
- End user management in Active Directory, Exchange, Office 365, Citrix, SharePoint, Azure Virtual Desktop
- Desktop applications, Office 365 applications
- Knowledge of desktop, laptop, and mobile device operation
- Working knowledge of medical terminology
- Working knowledge of electronic medical records
Benefits
- No specified benefits mentioned in the job description
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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