IT Second Level Support Engineer handling incidents and technical analysis in client systems at SMAVOO GmbH. Collaborating closely with service teams and project teams for IT solutions.
About the role
- Technical Support Engineer supporting Field Sales & Service organization with HVAC products. Delivering consistent technical support and solutions for YORK® Airside Technical Services in Largo, FL.
Responsibilities
- Provide technical support to the Field Sales & Service organization in a consistent manner across all product offerings.
- Provide day-to-day technical support of the products to Field Sales & Service organization via site visit, phone, or email.
- Participates with literature team with the creation and revision of technical service bulletins and, service letters.
- Participates with the warranty team on warranty claim discussions.
- Interactions with quality management and engineering on product issues and product improvements.
- Crafts novel solutions with measurable value for existing and potential customers;
- Places a high priority on the internal or external customer’s perspective when making decisions and acting.
- Participates in the Product Development Process.
Requirements
- Bachelor's Degree in Engineering or a related Technical/Scientific field
- 8+ years experience (with a Bachelor's degree) or 14+ years of technical experience with HVAC&R products in lieu of a Bachelor's degree
- Able to analyze and solve complex product system problems
- Understanding of fan powered terminals and understanding of application of parallel vs. series flow units
- Understanding of the refrigeration cycle
- Knowledge of HVAC&R products
Benefits
- Competitive Bonus plan
- Competitive benefits package
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