Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Technical Support Engineer assisting with laser technology queries and offering support to the technical team at Videojet. Responsibilities include customer service via phone, email, and internal collaboration on laser technology.
Responsibilities
- Act as the primary internal contact for all laser-related queries across Service and the wider business.
- Provide accurate, efficient, and high-quality technical assistance to customers via phone and email.
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off-site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
Requirements
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
Benefits
- Professional onboarding and training options
- Career coaching and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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