Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
About the role
- Electronics Product Support Engineer supporting fire protection products in R&D. Collaborating with engineers and partners for design, testing and product lifecycle.
Responsibilities
- Partner with technical services team to identify, investigate and resolve product field issues
- Collaborate with product design engineers to determine root cause and resolve product issues
- Work with design engineers and suppliers to define end of line production test methods and equipment
- Configure firefighter air replenishment systems for specific installation sites through graphical coding
- Collaborate globally with electrical engineers, mechanical engineers, firmware developers, product management, and manufacturing operations throughout the development cycle
- Work with external suppliers, approval agencies, and design partners
Requirements
- 3+ years of product support or product development experience
- Strong testing skills with significant testing experience
- Proficient in root cause analysis and corrective action
- Component level circuit analysis or design experience
- Experience engaging with electronics and electro-mechanical component suppliers
- Familiarity with graphical coding/visual based programming
- Familiarity with firmware development methods
- Experience with computer programming in C/C++, Python, or other high level programming language
- Bachelor’s Degree in Engineering
Benefits
- Competitive benefits package
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