Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Technical Support Engineer supporting customers by troubleshooting complex issues on HackerRank's platform. Collaborating with engineering to enhance reliability and user experience.
Responsibilities
- Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
- Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
- Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
- Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
Requirements
- 2+ years of experience in a technical support or product support role for a SaaS platform.
- Able to debug full-stack web applications and use developer tools effectively.
- Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
- Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
- Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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