Hybrid Junior Support Engineer

at Ten Lifestyle Group

• Job title: Junior Support Engineer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.

Responsibilities

• Proactively triage and resolve support tickets by applying configuration changes, crafting SQL scripts, and performing detailed log analysis.
• Conduct in-depth investigations of issues by examining application-level logs, server-side data, and monitoring dashboards to identify root causes quickly.
• Escalate complex issues with well-documented evidence, ensuring timely resolution and clear communication.
• Support client onboarding by accurately formatting and uploading data into our CRM, enabling seamless integration and a smooth experience.
• Collaborate in bug reviews and actively contribute to the successful deployment of new releases and system rollouts.
• Demonstrate flexibility by occasionally working late shifts and adapting to a dynamic schedule to meet business needs.

Requirements

• An enthusiastic, self-driven individual who isn’t afraid to dive in and get hands-on with technical challenges.
• Comfortable working with SQL and eager to expand their technical expertise.
• Naturally curious about how things work - from code intricacies to broader business processes.
• A strong communicator who thrives in a collaborative, feedback-rich environment.
• Skilled at multitasking and prioritizing support tickets effectively under pressure.
• Flexible and adaptable, with the important expectation that after a 3-month onboarding period, you will be required to work within a 24/7 support rotation, including late shifts and on-call weekends.

Benefits

• A competitive salary depending on experience
• Take advantage of a substantial shift allowance - 20% for shifts worked Monday through Saturday and 50% on Sundays.
• Offer flexible work arrangements including Hybrid work possibilities
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company