Technical Support Engineer providing customer support in cybersecurity solutions. Working with customers to resolve issues, enhance product features, and educate users on products.
About the role
- Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Responsibilities
- Proactively triage and resolve support tickets by applying configuration changes, crafting SQL scripts, and performing detailed log analysis.
- Conduct in-depth investigations of issues by examining application-level logs, server-side data, and monitoring dashboards to identify root causes quickly.
- Escalate complex issues with well-documented evidence, ensuring timely resolution and clear communication.
- Support client onboarding by accurately formatting and uploading data into our CRM, enabling seamless integration and a smooth experience.
- Collaborate in bug reviews and actively contribute to the successful deployment of new releases and system rollouts.
- Demonstrate flexibility by occasionally working late shifts and adapting to a dynamic schedule to meet business needs.
Requirements
- An enthusiastic, self-driven individual who isn’t afraid to dive in and get hands-on with technical challenges.
- Comfortable working with SQL and eager to expand their technical expertise.
- Naturally curious about how things work - from code intricacies to broader business processes.
- A strong communicator who thrives in a collaborative, feedback-rich environment.
- Skilled at multitasking and prioritizing support tickets effectively under pressure.
- Flexible and adaptable, with the important expectation that after a 3-month onboarding period, you will be required to work within a 24/7 support rotation, including late shifts and on-call weekends.
Benefits
- A competitive salary depending on experience
- Take advantage of a substantial shift allowance - 20% for shifts worked Monday through Saturday and 50% on Sundays.
- Offer flexible work arrangements including Hybrid work possibilities
- One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Field Applications Engineer providing technical support and customer service in a fast - paced technical environment. Troubleshooting hardware and software issues for a global service network.
Providing analytical support and systems administration for Treasury operations at GM Financial. Involves project leadership, vendor liaison, and mentoring entry - level team members.
Graduate Technical Analyst role at BearingPoint focusing on technology and data solutions for clients. Collaborating with teams and gaining exposure to various technologies in a hybrid work environment.
IT Support Analyst providing technical support via phone, chat, and in person to employees. Ensuring the proper functioning of IT resources and user experience.
Technical Support Specialist for Fortinet, troubleshooting networking and security issues for customers. Acting as an escalation point and evolving into a subject matter expert on endpoint security.
Internship as IT Support Technician at network leader SAFTI, providing first - level IT support and assistance. Engage with infrastructure team to enhance user experience and technical documentation.
Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.