Technical Support Specialist providing troubleshooting and support for Kenwood Land Mobile products. Engaging with dealers and customers by providing technical assistance and training as needed.
About the role
- Senior Support Engineer providing technical support to dental practices at Overjet. Handling inquiries and troubleshooting issues while assisting with customer success requests.
Responsibilities
- Provide support to our dental practice customers by handling inquiries, troubleshooting issues, and advising on best practices
- Assist with customer requests presented by our Implementation, Integrations, and Customer Success Management teams
- Demonstrate a proactive, responsive, and solution-based approach to enhance customer relations via support tickets, calls, and emails
- Responsible for interpreting and resolving user questions concerning system use, and user behavior within clinics
- Exercise independent judgment to determine the root cause of the issue and find a resolution
- Manage resolution process including escalations of possible bugs to Practice Engineering Team
- Resolution of various issues that are deemed not necessary for escalation to the Practice Engineering Team
- Assist Practice Customer Success teams in completing customer tasks such as system configurations and user management
- Identify and implement opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery
Requirements
- BS/BA in Computer Science or a related field
- 3+ years of experience in a customer-facing technical position is required (ideally for a SaaS company)
- You have a passion for providing excellent customer service. Delighting customers comes naturally to you
- Strong ability to evaluate, troubleshoot, and follow-up on customer issues
- Strong written and verbal communication skills in English; including the ability to explain, present, and document complex technical processes and issues
- Strong understanding of Google applications, query tools, and database systems
- Familiarity with Python, Cloud Platforms (Google Cloud Platform, Azure, AWS etc.), and basic networking / IT knowledge
Benefits
- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend
- Work from Home Stipend
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Helpdesk Support Technician providing technical support and troubleshooting for desktop equipment in a healthcare company. Involves software and hardware issue resolution and deployment of desktop systems.
Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
Associate Technical Support Engineer involved in trade life cycle and investment operations at EXL. Responsibilities include reconciliation and coordination of break investigations for public and private assets.
MLOps Support Engineer in charge of operational support for AI/ML solutions ensuring system stability in production. Responsible for monitoring and incident management of ML models and pipelines.
Communications Engineer providing primary in - country support for Kuwait military communications equipment. Engaging in technical assistance, monitoring, reporting, and maintenance for Patriot communications systems.
Technical Support Manager at CallRail leading a customer - facing support team in resolving client inquiries. Overseeing technical support and enhancing overall customer experience through effective team management.
Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
Lead subject matter expert efforts on Teradyne platforms and support Product Development process in Seoul, KR. Analyze trends for system reliability and provide customer support.
Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.