Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Helpdesk Support Technician providing technical support and troubleshooting for desktop equipment in a healthcare company. Involves software and hardware issue resolution and deployment of desktop systems.
Responsibilities
- Troubleshoot software and hardware issues.
- Escalation of issues to the appropriate application support or level 2 desktop support team
- Configuration and deployment of desktop hardware, software and peripherals.
- Follow established policies, procedures, and processes.
- Maintain and update asset data.
Requirements
- 2 years’ experience providing first level troubleshooting and support of:
- Windows Operating Systems
- Desktops and laptops workstations
- Peripherals such as printers, document scanners, and docking stations
- Business productivity software such as Microsoft Office and Office365
- Basic networking/telecom such as internet, VPN, and phones
- Creation and deletion of user credentials using Active Directory
- Ability to effectively communicate with internal users who possess varying levels of technical skills.
- Able to prioritize multiple incidents and request and process in a timely manner.
- Experience using ticketing systems.
- Some college courses in related field a plus.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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