Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
Responsibilities
- Respond to inbound support requests via help desk platforms
- Provide baseline training and guidance to clients
- Identify system issues and document them for the Development Team
- Maintain accurate records of support interactions
- Ensure client satisfaction by delivering prompt support
Requirements
- 1–2 years of experience in a customer service or technical support role
- Strong command of ServiceChannel applications
- Excellent verbal and written communication skills
- Analytical thinking and attention to detail
- Demonstrated ability to provide high-quality customer support
- Ability to work independently and collaboratively within a team environment
- Bachelor's degree in Computer Science, IT, or Computer Information Systems
Benefits
- Health & wellness programs
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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