About the role

Clinic Operations Coordinator overseeing daily operations, optimizing workflow, and ensuring high client service at TELUS Health. Collaborating with healthcare team in a fast-paced environment to coordinate patient care.

Responsibilities

Support the Team Manager in overseeing the day-to-day operations of the clinic
Optimize workflow, coordinating patient care, and ensuring a high level of client service through collaboration with clinicians and administrative staff
Provide direction to clinical staff regarding daily patient workflow to ensure all duties are outlined, assigned, and managed
Organize and coordinate the daily operations of the patient flow, reception activities including billing and break coverage
Communicate with executives about the day's activities, oversee patient flow to ensure timely care
Assist practitioners by providing necessary information, requisitions, and documents as required
Identify and document process shortfalls and communicate these issues to management
Recommend possible solutions to minimize barriers to administrative workflow and high-touch client service
In collaboration with management, set and implement standards, policies, and processes designed to maintain a consistent presence
Handle requests from executives via phone and email
Inform about additional services such as Genetics, Fitness packages, Wellbeing, Diet packages
Respond to questions and concerns by clients, employees, and physicians
Liaise with physicians and medical specialists to arrange medical appointments for patients
Participate in special projects and quality assurance initiatives
Assist with all other duties as required, including answering phones, filing, copying, etc.

Minimum 2 years of relevant experience working in a fast paced medical environment
Demonstrated high degree of accountability, professionalism, tact and personal leadership
Computer proficiency and experience using MS Word, Outlook and Excel
Proficient in both English and French language, both verbal and written (an asset)
Exhibit a professional image, mature communication style and polished manner with internal and external clients
Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
Exhibit strong work ethic and takes ownership to complete a task from start to finish
Demonstrates flexibility, adaptability to change and ability to work effectively in a team environment with different levels of organization
Work well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
Demonstrate effective organizational, multitasking and problem solving abilities

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills