Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- Customer Success Manager handling client relationships to drive growth and engagement at TELUS Health. Focusing on excellent service and alignment with client needs.
Responsibilities
- Managing a specific block of clients
- Driving growth within the customer base
- Developing and maintaining long-term relationships by providing excellent customer service
- Consultative support and negotiating/renewing existing client contracts
- Achieving identified revenue and growth targets
- Responding to client inquiries & service requests
- Execution of client contracts and programs
- Responsible for program governance including review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Execution of manager and employee orientations
- Act as a liaison with internal departments to resolve issues
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilizing the CRM system
Requirements
- University degree in Business or a related field, or equivalent work experience
- 3-5 years of experience in a sales or account management support role
- Previous experience with HR, Wellness programs, and/or EAP considered an asset
- Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients
- Ability to manage a book of business independently
- Ability to meet clients as required, including some travel depending on client location
- Ability to meet and exceed revenue targets
- Exceptional communication and interpersonal skills
- Strong problem-solving skills
- Strong organizational, and time management skills
- Analytical, and Project Management skills are an asset
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
- Employee Assistance Programs
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.