Customer Care Group Manager leading international customer service in a sports industry company. Focused on transforming customer journeys and enhancing support teams for a global presence.
About the role
- Retail Sales Consultant providing outstanding customer service at Telstra stores. Helping customers find products and solutions that enhance their telecommunications experience.
Responsibilities
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Requirements
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
Benefits
- Plus 12% Superannuation
- Plus 10% Variable Remuneration
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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