Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Help Desk Administrator providing IT support for Telestream users in Bengaluru, troubleshooting hardware and software issues, ensuring smooth workstation management.
Responsibilities
- Provide technical assistance and support to end-users via phone, email, or in-person.
- Diagnose and identify hardware, software, and network issues.
- Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications.
- Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.
- End user provisioning and access rights management.
- End-user workstation provisioning and setup.
Requirements
- Previous experience in a technical support role or helpdesk environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with ticketing systems and remote support tools.
- Ability to work independently and collaborate effectively within a team.
- Windows and MacOS end-user support experience
- IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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