Director of Fraud Operations at Ascensus optimizing fraud prevention and detection programs. Responsible for ensuring compliance while delivering exceptional client experiences and reducing risks.
About the role
- Operations Customer Expert providing support to Spanish and English-speaking customers by handling inquiries and ensuring satisfaction. Working with a global family in customer service at TP in Tbilisi.
Responsibilities
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data.
Requirements
- Proficiency in Spanish at a minimum of B2 level
- English language proficiency at a minimum of B1 level
- Strong customer service orientation
- Ability to communicate effectively and clearly with various customer types
- Good PC skills, including familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer, along with excellent typing proficiency
- Creativity and a collaborative team spirit
- Willingness to work shifts, weekends, and public holidays
- Previous experience in a similar position is advantageous.
Benefits
- Gross salary of GEL 2570 plus performance bonus
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners
- Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Centrally located, modern offices, game zones, and relaxation areas.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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