Director of Fraud Operations at Ascensus optimizing fraud prevention and detection programs. Responsible for ensuring compliance while delivering exceptional client experiences and reducing risks.
About the role
- Head of Operations at Quantexa driving operational excellence across global teams. Leading various operational functions including procurement, facilities, and education services.
Responsibilities
- Revenue Operations – operational processing and reporting across Marketing, Sales and Customer Office.
- Partner Operations – driving a Partner First approach in Delivery to support our Alliance Partners in execution of global client engagements.
- Procurement – obtaining the goods and services a company needs to support its daily operations, including sourcing, negotiating terms, purchasing items, and keeping records of all the steps in the process.
- Facilities – owning Quantexa’s global office strategy including new office creation, real estate and lease management, Health & Safety, ESG, and office maintenance.
- Education Services - delivering world-class academies for customers, partners, and employees, ensuring they achieve necessary accreditations for successful product deployment. Enhance learning outcomes, boost product adoption, and drive sustained revenue growth whilst ensuring continuous improvement and innovation to meet the needs of a diverse, global audience.
- Evaluate overall business operational performance by gathering, analysing, and interpreting data and metrics.
- Regularly evaluate business procedures against efficiency and effectiveness metrics aligned with organisational objectives and drive for high standards and constant improvements in support of scaling our business effectively.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
- Set strategic team goals, aligned with Quantexa’s business strategy, ensuring consistent operational excellence and delivery across the team.
- Plan, monitor, and analyse key team operational metrics.
- Lead, develop and support the Operations team to drive the highest levels of individual and team effectiveness.
- Collaborate and build strong relationships across Quantexa teams to understand business requirements and enable you and your teams to make operational activity decisions aligned to business needs and strategic goals.
- Review financial information and adjust operational budgets to promote profitability.
- Revise and/or formulate policies together with their full implementation.
- Ensure Quantexa runs with legality and conformity to established regulations and standards e.g. ISO.
- Work closely with the People team to lead the operational team with integrity, establishing and maintaining a trusting, inclusive, and productive environment.
Requirements
- Experience in a Director of Operations or equivalent position across multiple operational functions, including procurement, operations, facilities, and finance.
- Leadership experience ideally from a Finance, Consultancy or FinTech industry.
- Masterful organisational, communication, people, and leadership skills, backed by previous professional success.
- Strong working knowledge of data analysis and performance/operation metrics.
- Proven ability to plan and manage operational processes for maximum efficiency and productivity.
- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
- Strong working knowledge of industry regulations and legal guidelines.
- Experience in developing budgets and business plans.
- Superior negotiation skills for both internal and external purposes.
- Proven track record of working in both a strategic and hands-on role to meet the needs of a high-growth business.
- A natural leader, not just a manager.
- Confident, proactive and a self-starter.
- A natural and transparent communicator.
- Encourage collaboration – be the ‘glue’, don’t enable silo working.
- Passionate about building a high performing team.
- Commit to high standards, encourage, and enable your team to realise their full potential.
- A strong delegator.
- Empathic – understanding others and being there for them when needed.
Benefits
- Competitive salary
- Company bonus
- 25 days annual leave (with the option of buying up to 5 days, and rolling over up to 10), plus national holidays + your birthday off!
- Pension scheme with a company contribution of 6% (when you contribute 3%)
- Private Healthcare with AXA, including dental & optic cover
- Life Insurance and Income Protection
- Regularly bench-marked salary rates
- Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave
- Well-being days
- Volunteer Day off
- Work from Home Equipment
- Commuter, Tech and cycle to work schemes
- Octopus EV Salary Sacrifice scheme
- Free Calm App Subscription #1 app for meditation, relaxation and sleep
- Continuous Training and Development, including access to Udemy Business
- Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy
- Employee Referral Program
- Team Social Budget & Company-wide Socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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