Hybrid Director of Fraud Operations

at Ascensus

• Job title: Director of Fraud Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $150,000 - $200,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dresher, United States

About the role

• Director of Fraud Operations at Ascensus optimizing fraud prevention and detection programs. Responsible for ensuring compliance while delivering exceptional client experiences and reducing risks.

Responsibilities

• Identify emerging fraud trends and drive proactive measures to mitigate risks.
• Partner with senior leadership to align fraud strategies with business objectives, customer experience goals, and regulatory compliance.
• Work closely across teams to embed fraud risk management into new features and processes.
• Represent Fraud Operations in cross-functional initiatives, incident reviews, and crisis-response efforts.
• Drive the implementation and adoption of fraud improvements with Product Teams.
• Build and refine workflows for case management, decisioning, and escalations, ensuring efficient and high-quality outcomes.
• Oversee vendor relationships and third-party fraud solutions; evaluate new tools, models, and technologies.
• Collaborate to enhance fraud models, rules, machine learning systems, and monitoring.
• Establish operational KPIs, dashboards, and reporting to monitor performance and guide decisions.
• Ensure compliance with relevant regulations; partner with Legal, Compliance, InfoSec, and Service teams to maintain strong controls.
• Lead internal and external audits related to fraud operations.
• Implement best-in-class practices, automation, and process enhancements.

Requirements

• 8–12+ years of experience in fraud prevention, risk management, or trust & safety—preferably within fintech, banking, e-commerce, payments.
• Bachelor's degree in business, Finance, Criminology, Data Analytics, or related field; advanced degree a plus.
• 5+ years of management experience leading operational/service teams
• Strong understanding of fraud operations workflows, identity verification, transaction monitoring, dispute management, and investigation techniques.
• Proficiency with fraud platforms, case management systems, rule engines, and/or machine learning-based detection tools.
• Demonstrated ability to analyze complex data and develop actionable insights.
• Excellent communication, stakeholder management, and executive-level presentation skills.
• Experience scaling fraud operations in a high-growth environment.
• Familiarity with regulatory frameworks such as KYC, AML, OFAC, Reg E, PSD2, or industry-specific requirements.
• Background in loss forecasting, model governance, or fraud analytics.

Benefits

• 401(k) match
• Medical
• Dental
• Vision
• Paid-Time-Off