Hybrid Customer Service Coordinator

Posted 2 days ago

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About the role

  • Call handling.
  • Query and complaint management.
  • Liaison with warehouse / monitor delivery performance.
  • Backorder management.
  • Sales support.
  • Liaison with Accounts Receivable.
  • Price management and control.
  • Customer master data maintenance.
  • Recall support.
  • Ensure customer orders are processed on time and accurately.
  • Ensure customer calls are handled in a timely and professional manner.
  • Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
  • Provide product availability, stock information and delivery information to customers and sales in an accurate and Timely manner.
  • Ensure all returns, credits and debits are processed on time and in line with existing procedures.
  • Support pricing queries and the invoicing process as needed.

Requirements

  • Fluency in French and English.
  • Customer Service experience preferred but not essential (full training provided).
  • Relevant 3rd level qualification.
  • High level of accuracy.
  • Strong attention to detail.
  • Good computer skills; knowledge of Microsoft Office tools and SAP an advantage.
  • Excellent communication skills.
  • Professional telephone manner.
  • Strong service orientation.
  • Ability to build strong relationships with customers and internal colleagues.
  • Self-Starter / ‘Can Do’ approach.
  • Time management & organisational skills.
  • Goal orientated.

Benefits

  • Teleflex is an equal opportunity employer.
  • Diversity fosters innovative thinking and entrepreneurship.

Job title

Customer Service Coordinator

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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