Customer Care Consultant responsible for providing exceptional service in a global e - commerce platform. Collaborating with various departments while ensuring customer satisfaction through various communication channels.
About the role
- Manage day-to-day Customer Service activities including process of orders at Teleflex. Ensure customer calls are handled professionally while providing timely responses to queries.
Responsibilities
- Call handling.
- Query and complaint management.
- Liaison with warehouse / monitor delivery performance.
- Backorder management.
- Sales support.
- Liaison with Accounts Receivable.
- Price management and control.
- Customer master data maintenance.
- Recall support.
- Ensure customer orders are processed on time and accurately.
- Ensure customer calls are handled in a timely and professional manner.
- Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
- Provide product availability, stock information and delivery information to customers and sales in an accurate and Timely manner.
- Ensure all returns, credits and debits are processed on time and in line with existing procedures.
- Support pricing queries and the invoicing process as needed.
Requirements
- Fluency in French and English.
- Customer Service experience preferred but not essential (full training provided).
- Relevant 3rd level qualification.
- High level of accuracy.
- Strong attention to detail.
- Good computer skills; knowledge of Microsoft Office tools and SAP an advantage.
- Excellent communication skills.
- Professional telephone manner.
- Strong service orientation.
- Ability to build strong relationships with customers and internal colleagues.
- Self-Starter / ‘Can Do’ approach.
- Time management & organisational skills.
- Goal orientated.
Benefits
- Teleflex is an equal opportunity employer.
- Diversity fosters innovative thinking and entrepreneurship.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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