Hybrid CRM Administrator

at Tek Spikes

• Job title: CRM Administrator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, JavaScript, Oracle
• Location requirements: Hybrid, Atlanta, United States

About the role

• CRM Administrator managing and enhancing CRM systems at a public sector firm. Responsible for project coordination and CRM system improvements through Oracle Service Cloud.

Responsibilities

• Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
• Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
• Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
• Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
• Manage data integrity, including imports, migrations, integrations and data cleanup.
• Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
• Coordinate project timelines, deliverables, and resources across multiple teams.
• Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
• Schedule project meetings to ensure timely updates and issue resolution.

Requirements

• 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
• 1–2 years of experience in project coordination or project management.
• Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.
• Strong proficiency with HTML, CSS, and JavaScript.
• Effective written and verbal communication skills.
• Strong interpersonal, analytical, and organizational skills.
• Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).
• Advanced knowledge in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.