Hybrid IT Events Administrator

at TEG Pty Ltd

• Job title: IT Events Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: SQL
• Location requirements: Hybrid, Brisbane, Australia

About the role

• IT Event Administrator responsible for IT support at major Australian events. Hands-on technician role with a focus on dynamic environments and client satisfaction.

Responsibilities

• As the IT Event Administrator in Brisbane, you will be attending some of the biggest and best events across Australia to deliver IT services for our clients, venues and events. This role is ideal for someone with at least 3 years’ experience who enjoys an active and dynamic IT role outside the office.

Requirements

• **What does a day in the life look like? **
• As an IT Event Administrator, your role will be to:
• Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client's contractual obligations)
• Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events
• Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues.
• Coordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP’s etc..
• Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
• Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
• Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system.
• **About you **
• **Qualifications & Experience**
• Have hands on experience in a technician and/or support specialist role.
• Have experience in working in live events.
• Be able to work under pressure.
• Have a customer focused approach to solving customer issues.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills and ability to prioritize and meet tight deadlines.
• Results-oriented, energetic and innovative approach to work.
• A current Full Australian driver's license.
• Desirable experience and skills:
• Prior use of ticketing system/s.
• Windows 10/11 and server 2016 or greater experience.
• Microsoft SQL 2017 or greater familiarity
• Cisco networking experience demonstrated by suitable Cisco qualification.
• Broad network (LAN/WAN) and server experience.
• Familiarity with patron access control solutions desirable

Benefits

• Here’s a taste of what TEG offers:
• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team
• **Equal opportunities **
• TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
• If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
• *Only direct applications will be considered. No recruiters please*